- Submission deadline
- November 1, 2026
- Event date
- June 9, 2027
- Format
- In person
- Location
- Hotel Avalon, Alpharetta, Georgia, in the Atlanta area
- Compensation
- Not listed
About this call
The 36th Annual Healthcare Contact Center Times Conference brings together healthcare contact center leaders from hospitals, health systems, physician groups, and other healthcare organizations. It seeks presentations offering practical insights, measurable outcomes, and actionable strategies for improving access, patient experience, workforce engagement, and operational performance. Topics include scheduling, AI and automation, leadership, revenue cycle communications, and training.
Topics
Patient access and schedulingAI and automation in healthcare accessInnovative programs and case studiesLeadership development and organizational culturePatient experience and customer serviceRevenue cycle and patient financial communicationsWorkforce engagement, training, and retention
Audience
Healthcare contact center leadersProfessionals in clinical and non-clinical patient contact centers, scheduling and access centers, and billing and revenue cycle call centers
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