Benard Norman Osodo
Customer Support and Operations Professional
- Nairobi, KE
- 3+ years of experience
- Available for virtual events
About Benard
Benard Norman Osodo is a customer support and operations professional with more than three years of experience managing service requests, customer records, and day-to-day workflows. At Jafari Credit, he responded to more than 300 customer inquiries per day and handled account questions, follow-ups, and issue escalation. He also provides remote administrative and customer-service support for Materna Medical, with a focus on accurate documentation and confidential information handling. His experience includes CRM and ticket-management workflows using Zoho and Zendesk, as well as data verification and team coordination. He holds a Bachelor of Arts in Geography and Political Science from the University of Nairobi and a project management certificate from UNGSS.
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